Refund policy

Every Centi Atelier garment is made to measure cut and constructed to your individual specifications after you order. Because each piece is unique to you, our policy is built around a fit guarantee rather than ordinary returns. We stand behind the fit, the fabric, and the make.

01Cancelling your order

You can cancel your order for a full refund at any time before production begins — that is, before your fabric has been cut. As soon as you place an order we confirm your specifications and send them to our atelier, so if you wish to cancel, please contact us as quickly as possible.

Once the fabric has been cut and your garment has entered production, the order can no longer be cancelled for a refund, because the piece is being made uniquely for you and cannot be resold. If a fit or quality issue arises after that point, you are covered by our fit guarantee and defect terms below.

02 Our fit guarantee

If your garment doesn't fit as it should, we will remake it once, free of charge.

This is our commitment as your atelier: you should never be left with a suit that doesn't fit.

To request a remake under the fit guarantee:

  • Contact us within 14 days of receiving your order.
  • Send a few clear photos of the garment worn, and tell us where the fit is off.
  • Our team will review and, where the issue is a genuine fit problem, produce a replacement garment at no cost to you using your adjusted measurements.

You keep your original garment — there is nothing to ship back to us for a fit remake. The free remake applies once per order and covers fit; it is not a change-of-design or change-of-fabric service.

03Defective, damaged, or incorrect orders

If your order arrives with a manufacturing defect, is damaged in transit, or is not what you ordered (wrong fabric, wrong specifications on our part), we will make it right. Contact us within 14 days of delivery with photos, and we will offer you either a full refund or a free remake — your choice.

04Orders that don't arrive

If your order is lost in transit and cannot be delivered, you are entitled to a full refund or a free replacement. We'll work directly with the carrier on your behalf.

05What is not eligible for a refund

Because our garments are made to measure and personalised to you, they are not eligible for change-of-mind returns or refunds once production has begun. This includes a change of preference on colour, fabric, or style after your fabric has been cut.

For customers in the European Union and United Kingdom: made-to-measure and personalised goods are excluded from the standard 14-day cooling-off / distance-selling right of withdrawal. By placing a made-to-measure order you acknowledge this. Your statutory rights regarding faulty or misdescribed goods are unaffected — those are covered in Sections 03 and 04 above.

06How refunds are issued

Where a refund is due, it is returned to your original payment method in the currency of your purchase (USD). Refunds are typically processed within 5–10 business days of approval; the time for the funds to appear depends on your bank or card issuer.

07How to reach us

For any cancellation, fit remake, or refund request, contact our team at [paul.anup@centiatelier.com] or through the contact form on centiatelier.com. Please include your order number so we can help you quickly.